Digital Literacy for Non-Tech Staff

Categories: ICT
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About Course

In today’s fast-paced digital world, feeling comfortable and confident with technology is no longer just for IT experts – it’s an essential skill for everyone. Whether you’re navigating daily work tasks, collaborating with colleagues, or simply aiming to be more efficient, a solid understanding of digital tools and practices is key to your success.

The “Digital Literacy for Non-Tech Staff” course is designed specifically for individuals who want to build a strong foundation in essential digital skills, without overwhelming technical jargon. We start from the very beginning, ensuring you grasp the core concepts needed to thrive in a modern, technology-driven environment.

What You Will Learn:

This comprehensive course will guide you through the fundamentals, empowering you to:

  • Understand Your Tools: Demystify computers, laptops, smartphones, and other common devices. Learn about their basic parts and how they work.

  • Navigate the Digital World Safely: Master the essentials of internet and email security. Learn to spot online scams, protect your information, and browse the web with confidence.

  • Harness the Power of the Cloud: Discover how cloud tools like Google Drive and Microsoft OneDrive can help you store, share, and collaborate on files from anywhere, making teamwork seamless.

  • Boost Your Productivity with Office Suites: Get a practical introduction to Microsoft Office essentials (Word, Excel, PowerPoint) or similar productivity suites, learning to create professional documents, manage basic data, and craft engaging presentations.

  • Communicate Effectively and Responsibly Online: Understand the basics of digital etiquette (“netiquette”) for professional emails, chats, and virtual meetings. Learn how to manage your online reputation and protect your digital privacy.

  • (Potentially, depending on further modules): Explore topics like basic troubleshooting, understanding software and apps, data management fundamentals, and emerging digital trends relevant to the workplace.

Who Is This Course For?

This course is perfect for:

  • Administrative staff, support personnel, and team members in any department who want to improve their core digital skills.

  • Anyone who feels a bit “behind” with technology and wants a clear, patient introduction to essential concepts.

  • Individuals re-entering the workforce or transitioning to roles that require more digital interaction.

  • Anyone looking to increase their confidence, efficiency, and effectiveness in using everyday digital tools.

  • No prior technical expertise is required! We make learning easy and accessible.

Why Take This Course?

By the end of this course, you will:

  • Feel more confident and less intimidated by technology.

  • Be able to work more efficiently and productively.

  • Communicate and collaborate more effectively using digital tools.

  • Understand how to protect yourself and your organization’s information online.

  • Possess a foundational digital skillset that is highly valued in today’s job market.

  • Receive a Certificate of Completion to showcase your new skills.

Join us on this journey to unlock your digital potential! Enroll in “Digital Literacy for Non-Tech Staff” today and take the first step towards mastering the digital essentials for success.

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Course Content

Introduction to Computers and Devices
Module Introduction: Welcome to the first step on your journey to becoming more digitally literate! In today's world, computers and digital devices are everywhere – from the desk in your office to the phone in your pocket. This module is all about understanding these essential tools. We'll demystify what a computer is, explore the common types of devices you'll encounter, and learn about their basic parts and how they work together. Think of this as getting to know your toolkit. Just like a chef needs to understand their knives and a painter their brushes, understanding your digital devices will make you more confident and effective in using them for work and everyday tasks. Don't worry if you're not "techy" – this module is designed for everyone! Learning Objectives: Upon completing this module, you should be able to: Define what a computer is in simple terms. Identify and describe common types of computers and digital devices (desktops, laptops, tablets, smartphones). Recognize the main physical parts (hardware) of a computer and their basic functions (input, output, processing, storage). Understand the difference between hardware (physical parts) and software (programs). Identify common operating systems and application software. Perform basic operations like turning devices on/off and understanding common connection ports.

  • Lesson 1.1: What is a Computer, Really?
  • Lesson 1.2: Meet the Digital Family – Common Types of Computers and Devices
  • Lesson 1.3: What’s Inside? Basic Hardware Components
  • Lesson 1.4: Hardware vs. Software – The Body and the Mind
  • Lesson 1.5: Basic Operations and Connections
  • Key Takeaways/Summary:

Using Internet and Email Safely
Module Introduction: The internet and email are powerful tools that have revolutionized how we work, communicate, and access information. We use them every day! But just like driving a car, using the internet and email comes with responsibilities and potential hazards. This module is designed to teach you the "rules of the road" for the digital world. We'll explore how to browse the web safely, identify trustworthy websites, understand the risks of public Wi-Fi, and, very importantly, how to spot and avoid common email scams like phishing. Learning these skills will help you protect your personal information, your company's data, and keep your devices secure from online threats. Learning Objectives: Upon completing this module, you should be able to: Understand what the internet and the World Wide Web are in simple terms. Identify features of a secure website (e.g., HTTPS, padlock icon). Recognize the risks of clicking unknown links and downloading files from unverified sources. Understand basic safety precautions when using public Wi-Fi. Define common email threats such as spam, phishing, and malicious attachments. Identify red flags in suspicious emails. Understand best practices for creating and managing passwords (brief introduction, more in a later module). Appreciate the importance of being cautious and reporting suspicious online activity.

Cloud Tools (Google Drive, OneDrive)
Module Introduction: You've probably heard the term "the cloud" a lot, but what does it actually mean, especially for your day-to-day work? This module will introduce you to the basics of cloud computing and focus on two popular cloud storage and collaboration tools: Google Drive and Microsoft OneDrive. We'll explore how these tools allow you to store your files online, access them from almost any device, share them easily with colleagues, and even work on documents together at the same time. Understanding cloud tools can make you more organized, efficient, and a better collaborator, whether you're working in the office, from home, or on the go. Learning Objectives: Upon completing this module, you should be able to: Define "cloud computing" and "cloud storage" in simple terms. Understand the benefits of using cloud tools like Google Drive and OneDrive (e.g., accessibility, backup, collaboration). Navigate the basic interface of Google Drive and OneDrive. Create, upload, and organize files and folders in Google Drive and OneDrive. Share files and folders with others, understanding basic sharing permissions. Understand the concept of real-time collaboration on documents (e.g., Google Docs, Microsoft Word Online). Recognize basic security considerations when using cloud tools.

Introduction to Microsoft Office Suite
Module Introduction: Chances are, you've encountered or used Microsoft Office at some point. This powerful suite of applications – primarily Word, Excel, and PowerPoint – is a standard in many businesses and homes for creating documents, analyzing data, and delivering presentations. This module will give you a friendly introduction to these core programs. We'll explore what each application is best used for, familiarize you with their basic look and feel, and learn how to perform essential tasks like creating, saving, and formatting. Don't worry if you're a beginner; we'll start with the fundamentals to help you feel more confident and productive using these essential tools. Learning Objectives: Upon completing this module, you should be able to: Identify the main applications in the Microsoft Office Suite (Word, Excel, PowerPoint) and their primary purposes. Understand the common user interface elements across the Office Suite (e.g., Ribbon, Quick Access Toolbar, File tab/Backstage view). Perform basic operations in Microsoft Word: create, open, save documents; basic text formatting (font, size, color, bold, italics, underline); create lists; insert simple images. Perform basic operations in Microsoft Excel: understand workbooks, worksheets, cells, rows, columns; enter data and simple formulas (e.g., SUM); basic formatting. Perform basic operations in Microsoft PowerPoint: create, open, save presentations; add new slides; insert text and images; choose a simple design theme. Understand the importance of saving your work regularly.

Basic Digital Etiquette and Privacy
Module Introduction: In our increasingly connected world, how we behave online and how we manage our personal information are more important than ever. This module explores "digital etiquette" – often called "netiquette" – which refers to the unspoken rules of polite and respectful online behavior. We'll also touch upon fundamental digital privacy concepts, understanding why your personal information is valuable and how to be more mindful about protecting it. Just like good manners are important in face-to-face interactions, good digital etiquette and privacy awareness are essential for positive online experiences and for safeguarding yourself and your organization. Learning Objectives: Upon completing this module, you should be able to: Define digital etiquette (netiquette) and understand its importance in professional and personal online interactions. Identify key principles of polite and professional communication in emails, instant messaging, and virtual meetings. Recognize the impact of your digital footprint and online reputation. Understand the basic concept of digital privacy and why it matters. Identify common types of personal information that should be protected. Learn basic tips for protecting personal information online (e.g., being cautious about sharing, understanding privacy settings). Appreciate the importance of respecting others' privacy online.

Final Exam

Certification: Digital Literacy Certificate

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